Privacy Policy
**Last Updated: 24/09/2024**
This Privacy Policy explains how Velovocare LTD ("we", "us", or "our") collects, uses, and shares personal information when you use our website, make a purchase from velovocare.com (the "Site"), or communicate with us in any other way (collectively, the "Services"). In this policy, "you" refers to any user of our Services, including customers, visitors to the website, and others whose data we collect.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of the Services.
### **Changes to This Privacy Policy**
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on the Site, and the "Last Updated" date will be revised accordingly.
### **Information We Collect and How We Use It**
We collect personal information to provide our Services effectively. The type of information we collect and how we use it depends on how you interact with us, as detailed below.
#### **Information We Collect Directly**
When you use our Services, you may provide us with:
- Contact details such as name, address, email, and phone number.
- Payment and order details, including billing and shipping information.
- Account information like usernames, passwords, and security questions.
- Shopping behavior data, including products viewed or added to your cart or wishlist.
- Customer support communications, such as messages you send us.
Certain features of our Services may require you to provide this information. Without it, you may not be able to use those features.
#### **Automatically Collected Information**
We also gather certain information automatically through cookies and similar technologies ("Cookies"), including:
- Device and browser information.
- IP address and network details.
- How you interact with our Site and Services.
Cookies help us improve your experience, analyze usage, and tailor our content to your preferences.
#### **Information from Third Parties**
We may receive information about you from third-party sources, such as:
- Service providers who help us process payments, fulfill orders, and provide customer support.
- Marketing partners and other businesses to show you relevant ads and promotions.
All third-party data shared with us is treated in accordance with this Privacy Policy.
### **How We Use Your Information**
- **To Provide Our Services:** We use your personal information to process payments, ship orders, and manage your account.
- **For Marketing:** We may use your contact details to send you promotional materials or display targeted ads based on your preferences.
- **For Security and Fraud Prevention:** We use your information to detect and prevent fraudulent activity and ensure the safety of your account.
- **Customer Support:** Your information helps us respond to your inquiries and improve our overall Services.
### **Sharing Your Information**
We may share your personal information in the following circumstances:
- With third-party service providers (e.g., payment processors, IT services, shipping partners) for legitimate business purposes.
- With our business and marketing partners to provide Services and advertise to you.
- As part of a business transaction (e.g., merger or acquisition) or to comply with legal obligations.
We do not sell your personal information or share it with third parties for purposes other than those listed in this Privacy Policy.
### **Your Privacy Rights**
Depending on your location, you may have the right to:
- Request access to your personal data.
- Correct inaccurate information.
- Request deletion of your data.
- Restrict or object to certain processing of your data.
- Request a copy of your data to be transferred to another organization.
To exercise your rights, contact us at the details provided below. We will respond within one month.
### **Cookies**
We use Cookies to enhance your experience and analyze traffic. You may disable Cookies through your browser settings, but doing so may limit the functionality of certain features on our Site.
### **Contact Us**
If you have any questions or wish to exercise your rights under this Privacy Policy, please contact us at:
**Velovocare LTD**
71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ, UNITED KINGDOM
info@velovocare.com
+44 7365 370529
This Privacy Policy explains how Velovocare LTD ("we", "us", or "our") collects, uses, and shares personal information when you use our website, make a purchase from velovocare.com (the "Site"), or communicate with us in any other way (collectively, the "Services"). In this policy, "you" refers to any user of our Services, including customers, visitors to the website, and others whose data we collect.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of the Services.
### **Changes to This Privacy Policy**
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on the Site, and the "Last Updated" date will be revised accordingly.
### **Information We Collect and How We Use It**
We collect personal information to provide our Services effectively. The type of information we collect and how we use it depends on how you interact with us, as detailed below.
#### **Information We Collect Directly**
When you use our Services, you may provide us with:
- Contact details such as name, address, email, and phone number.
- Payment and order details, including billing and shipping information.
- Account information like usernames, passwords, and security questions.
- Shopping behavior data, including products viewed or added to your cart or wishlist.
- Customer support communications, such as messages you send us.
Certain features of our Services may require you to provide this information. Without it, you may not be able to use those features.
#### **Automatically Collected Information**
We also gather certain information automatically through cookies and similar technologies ("Cookies"), including:
- Device and browser information.
- IP address and network details.
- How you interact with our Site and Services.
Cookies help us improve your experience, analyze usage, and tailor our content to your preferences.
#### **Information from Third Parties**
We may receive information about you from third-party sources, such as:
- Service providers who help us process payments, fulfill orders, and provide customer support.
- Marketing partners and other businesses to show you relevant ads and promotions.
All third-party data shared with us is treated in accordance with this Privacy Policy.
### **How We Use Your Information**
- **To Provide Our Services:** We use your personal information to process payments, ship orders, and manage your account.
- **For Marketing:** We may use your contact details to send you promotional materials or display targeted ads based on your preferences.
- **For Security and Fraud Prevention:** We use your information to detect and prevent fraudulent activity and ensure the safety of your account.
- **Customer Support:** Your information helps us respond to your inquiries and improve our overall Services.
### **Sharing Your Information**
We may share your personal information in the following circumstances:
- With third-party service providers (e.g., payment processors, IT services, shipping partners) for legitimate business purposes.
- With our business and marketing partners to provide Services and advertise to you.
- As part of a business transaction (e.g., merger or acquisition) or to comply with legal obligations.
We do not sell your personal information or share it with third parties for purposes other than those listed in this Privacy Policy.
### **Your Privacy Rights**
Depending on your location, you may have the right to:
- Request access to your personal data.
- Correct inaccurate information.
- Request deletion of your data.
- Restrict or object to certain processing of your data.
- Request a copy of your data to be transferred to another organization.
To exercise your rights, contact us at the details provided below. We will respond within one month.
### **Cookies**
We use Cookies to enhance your experience and analyze traffic. You may disable Cookies through your browser settings, but doing so may limit the functionality of certain features on our Site.
### **Contact Us**
If you have any questions or wish to exercise your rights under this Privacy Policy, please contact us at:
**Velovocare LTD**
71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ, UNITED KINGDOM
info@velovocare.com
+44 7365 370529